We hope that you love your Arabella London swimwear but, if you are unhappy in any way, we shall give you a full refund or exchange, subject to the following terms and conditions.
Returns are free within the UK (with the exception of items discounted above 50%). Please email us on customercare@arabellalondon.
For Archive Sale / heavily discounted items above 50%, return costs are the responsibility of the customer.
International returns are not free - it is the responsibility of the customer to courier the items back to us. We are not liable for any customs duties and taxes on items returned to the UK. Your return transit documents should state: Goods not suitable - being returned to UK: no commercial value.
You may request that we provide an exchange rather than a refund. Exchanges can only be provided of different sizes and colours and subject to availability (and with the exception of items discounted above 50%).
For all returns and cancellations made in accordance with these terms, we shall, if requested, issue a full refund excluding the basic shipping cost paid without undue delay and not later than 14 days after the day we receive back from you all of the cancelled goods which have been supplied or evidence that you have returned all such goods, or, if no goods were supplied, 14 days after the date your notice of cancellation is received by us.
We will make reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise and you will not incur any fees for the re-imbursement.
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of handling, other than what is necessary to establish the nature, characteristics and functioning of the product.
In particular, all swimwear must be tried on over underwear. Items must be returned unused and unwashed, with all Arabella London and other designer garment tags and any hygienic liners and adhesive strips still attached and not having been removed. Items scented with perfume or deodorant cannot be accepted for return. Where provided, any designer packaging such as boxes, authenticity cards, dust bags and tags must be included with your return.
We track returns by customers and reserve the right to withdraw the rights to return if excessive returns are requested.
